Acceptance of terms
These Customer Terms & Conditions govern direct mail, printing, design, and related services provided by 19Brands LLC DBA Nine19 Direct. By accepting a quote, submitting payment, approving a proof, or otherwise authorizing work to proceed, you agree to these terms.
Quotes & pricing
Quotes are valid for 30 days from the date issued. Pricing may change after that time due to current USPS postage rates, material costs, vendor pricing, quantity changes, format changes, list requirements, or timeline changes.
A quote becomes active when the customer authorizes work to proceed and Nine19 Direct receives required payment or confirms alternative written payment arrangements.
Payment
Payment in full is required before production begins unless Nine19 Direct agrees in writing to another arrangement. Alternative terms, such as deposit structures or milestone billing, may be extended to select customers at Nine19 Direct's discretion and will be documented in the applicable quote or written agreement.
Proofs & approvals
Nine19 Direct will provide digital proofs for review before production begins. Customers are responsible for carefully reviewing proofs for content, spelling, grammar, design, color, addresses, contact information, and compliance with their own specifications.
Written approval, including approval by email, is required before production begins. Once a proof is approved, Nine19 Direct is authorized to proceed based on that version. Reprinting due to errors present in an approved proof is at the customer's expense.
Delays in customer approvals may affect production schedules and in-home delivery windows. Nine19 Direct is not responsible for schedule changes resulting from late approvals.
Artwork & customer content
When customers provide artwork, logos, copy, photographs, or other materials, the customer represents that they own or have the right to use those materials. Customer-supplied files are accepted in good faith, and Nine19 Direct does not independently verify ownership or legal clearance.
If Nine19 Direct identifies print-readiness issues, such as resolution, bleed, color mode, or mail panel concerns, we will communicate them. If the customer chooses to proceed without correcting identified issues, Nine19 Direct is not responsible for related print quality concerns.
Mailing lists & customer data
Customer-provided mailing lists remain the customer's property and will be used only to fulfill the campaign for which they were provided. Nine19 Direct does not sell, rent, or use customer mailing lists for unrelated purposes.
While Nine19 Direct may assist in obtaining mailing lists through third-party providers, we do not guarantee the accuracy, completeness, deliverability, or performance of any mailing list. List quality, currency, and match rates vary by source and are outside our control.
Production timing
Production schedules and estimated in-home delivery dates are estimates, not guarantees. Timelines depend on timely receipt of payment, artwork, campaign details, proof approvals, and mailing lists. Delays in receiving required materials may extend production timelines.
USPS & carrier delivery
Once mail pieces are accepted by the United States Postal Service or another designated carrier, Nine19 Direct's responsibility for delivery ends. USPS Marketing Mail does not include guaranteed delivery dates. Nine19 Direct is not responsible for carrier delays, misdeliveries, damage in transit, or non-delivery.
Undeliverable mail
An undeliverable mail rate is normal in direct mail campaigns, even after list processing. Postage and production costs for undeliverable pieces are non-refundable, including pieces affected by outdated, incomplete, or inaccurate address data.
Campaign performance
Campaign performance depends on factors outside Nine19 Direct's control, including list quality, offer strength, message, timing, competition, market conditions, and audience behavior. Nine19 Direct does not guarantee response rates, leads, sales, revenue, or return on investment.
Cancellations
Cancellations must be submitted in writing to hello@nine19direct.com. The customer is responsible for work completed and costs committed before cancellation is received, including design work, vendor costs, mailing list costs, materials, printing, addressing, and postage. No refunds are available once mailing has occurred.
Confidentiality
Nine19 Direct treats customer information, business details, campaign strategy, mailing lists, and pricing as confidential. We disclose customer information only as needed to complete the services, as required by law, or with the customer's consent.
Limitation of liability
Nine19 Direct's total liability for any claim arising from services provided is limited to the amount actually paid by the customer for the specific services that are the subject of the claim. Nine19 Direct is not liable for indirect, incidental, consequential, special, punitive, or speculative damages, including lost profits, lost revenue, lost business opportunities, or damage to reputation.
Governing law
These terms are governed by the laws of the State of South Carolina. Any legal action that cannot be resolved informally shall be brought in the state or federal courts located in York County, South Carolina.
Contact us
We want every customer relationship to begin with clarity and trust. Questions about these Customer Terms are welcome.
19Brands LLC DBA Nine19 Direct
hello@nine19direct.com