Overview
19Brands LLC DBA Nine19 Direct ("Nine19 Direct," "we," "us," or "our") is a direct mail marketing company. We operate nine19direct.com and provide direct mail campaign services to businesses and organizations across the region.
This Privacy Policy explains how we collect, use, and protect information we receive from visitors to our website and customers who engage our services. We believe in plain language - if anything here is unclear, contact us and we'll explain it.
By using our website or submitting a form, you agree to the practices described in this policy.
What we collect
Information you provide directly:
- Contact information - your name, email address, phone number, and company or organization name when you submit a quote request or contact form.
- Campaign details - information about your direct mail goals, target audience, and campaign preferences that you share when requesting a quote or during our work together.
- Communications - emails, messages, or other correspondence you send us.
Information collected automatically:
- Usage data - pages visited, time on page, links clicked, and general navigation patterns collected through Google Analytics.
- Technical data - browser type, operating system, referring URL, and approximate location through standard web analytics.
- Cookies - see the Cookies & Analytics section below.
We do not collect payment card numbers through our website. Payments are processed by Stripe, which is PCI-DSS Level 1 certified. Payment data is transmitted directly to Stripe's servers and is not stored on Nine19 Direct's website systems.
How we use your information
- Responding to inquiries - to follow up on quote requests and provide information about our services.
- Providing services - to plan, coordinate, and deliver direct mail campaigns for customers who engage us.
- Campaign communication - to share proofs, provide status updates, and follow up on campaign results.
- Improving our website - to understand how visitors use our site and make it more useful.
- Marketing communications - to send occasional updates or information about our services, with your consent where required by law.
- Legal compliance - to meet our legal obligations and protect our rights.
Marketing communications
If you submit a quote request or contact form, we may send you occasional follow-up communications about our services. You can opt out at any time by clicking the unsubscribe link in any email or by contacting us at hello@nine19direct.com. Opting out of marketing emails will not affect communications related to an active campaign.
Third-party services
We use the following third-party services to operate our website and business:
- HubSpot - manages contact forms, CRM, and outbound marketing email. Information submitted through our forms is stored in HubSpot.
- Google Analytics - tracks website traffic using anonymized and aggregated data.
- Stripe - processes payments. Card data goes directly to Stripe; we do not store it on our website systems.
- Microsoft 365 - powers our business email.
- SiteGround - hosts nine19direct.com.
- LinkedIn - we maintain a company page and may use LinkedIn tools to understand how visitors reach our site.
Cookies & analytics
Our website uses functional cookies necessary for the site to operate and analytics cookies to help us understand how visitors use the site. You can manage cookies through your browser settings or install the Google Analytics opt-out extension. Disabling cookies does not affect your ability to use our website or submit forms.
Do Not Track
Our website does not currently respond to Do Not Track browser signals. We do not track visitors across third-party websites for advertising purposes.
AI & automation
Nine19 Direct may use automation tools and artificial intelligence technologies to support internal operations, improve efficiency, and assist with communications - such as drafting content, analyzing campaign information, or streamlining workflows.
These tools are intended to support human oversight and judgment, not replace it. Customer-facing decisions - including campaign strategy, quotes, approvals, and communications - involve direct human review by Nine19 Direct's team.
Data sharing
Nine19 Direct does not sell, rent, or trade your personal information to any third party.
We share information only in limited circumstances: with service providers needed to operate our business; with print vendors and mail houses as required to fulfill your order; when required by law; or as part of a business transfer such as a sale or merger.
Data retention
We retain contact and inquiry records for as long as needed to provide services and as required by law. Customer campaign records are generally retained for business, accounting, and tax purposes. You may request deletion of your information by contacting us, subject to applicable retention requirements.
Your rights
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion, subject to legal retention requirements.
- Opt out of marketing communications at any time.
To exercise any of these rights, contact us at hello@nine19direct.com. We will respond within 30 days.
California residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. Nine19 Direct does not sell personal information.
Security
Our website uses HTTPS encryption, and we rely on established providers that maintain security standards. Payment data is processed by Stripe and is not stored on Nine19 Direct's website systems. No method of electronic transmission or storage is completely secure, but we use reasonable safeguards to protect information.
Data breach notification
In the event of a security breach affecting personal information held by Nine19 Direct, we will notify affected individuals as required by the South Carolina Identity Theft Protection Act and any other applicable law. If you believe your information may have been compromised, contact us immediately.
Children's privacy
Our website and services are intended for business use and are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have received information from a child, please contact us and we will delete it promptly.
Policy changes
We may update this Privacy Policy from time to time. Material changes will be reflected in the "Last updated" date at the top of this page. Your continued use of our website following any changes constitutes acceptance of the updated policy.
Contact us
Questions about this Privacy Policy or how we handle your information? We're happy to talk through it in plain language.
19Brands LLC DBA Nine19 Direct
hello@nine19direct.com